Privacy Policy

Joymore LLC ("Joymore," "we," "us," or "our") builds software that real estate brokerages use to coordinate transactions. This policy explains what we collect, why we collect it, how we use and share it, and what choices you have.

Joymore serves two kinds of people. Customers are brokerages and their staff who hold Joymore accounts. Transaction participants are the agents, clients, and service providers whose information appears in a brokerage's files. For participant information, the brokerage decides what is collected and why, and Joymore processes it on the brokerage's instructions under our Master Services Agreement.

1. Information we collect

Account information. Name, work email, mobile number if you provide one, job role, and the brokerage you belong to. Authentication is handled by our identity provider; we do not store your password.

Brokerage and transaction information. Documents, property and transaction details, key dates, checklists, and the parties to a transaction, as uploaded or forwarded by the brokerage.

Communications. Email and text messages sent to or from a Joymore address or phone number on the brokerage's behalf, including attachments, so the brokerage has one record of its transaction correspondence.

Usage and technical information. Pages viewed, actions taken, device and browser details, IP address, and error diagnostics.

Payment information. Payment information is handled by our payment processor. Joymore does not store card numbers.

2. How we use information

We use information to:

• Provide, operate, support, secure, and improve the service.
• File documents and correspondence to the right transaction.
• Surface deadlines and compliance issues.
• Respond to inquiries and provide customer support.
• Meet legal obligations and protect the integrity of the service.

We do not sell personal information, and we do not use customer or participant information for advertising.

3. Automated processing and AI

Joymore uses AI models to read documents, extract transaction facts, and draft communications for a person to review. Content may be sent to model providers acting as our service providers under agreements that prohibit them from using it to train their models. Automated drafts are proposals; a person approves anything that leaves the brokerage.

4. Text messaging

Joymore sends transaction coordination text messages to people who provide their own mobile number in Joymore and consent to receive them. A number entered by someone other than its owner is not texted.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. STOP ends messages to that number, and START resumes them.

Mobile information and text messaging opt-in data are never sold and are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the messaging providers that carry the message on our behalf.

5. How we share information

Within the brokerage. Transaction information is visible to the brokerage members with access to that file.

Service providers. We use service providers for cloud hosting and storage, databases, email and text message delivery, AI models, error monitoring and analytics, identity and authentication, and payment processing. Each acts on our instructions and is bound by contract.

Legal and safety. We may share information when required by law or when necessary to protect rights, safety, or the integrity of the service.

Business transfers. If Joymore is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may transfer as part of that transaction.

We do not sell personal information or share it for cross-context behavioral advertising.

6. Security

We use safeguards designed to protect information, including encryption in transit and at rest, access scoped per organization, least-privilege internal access, and audit logging of actions taken in the product. No system is perfectly secure, and we cannot guarantee absolute security.

7. Retention

We keep information for as long as the brokerage's account is active and as needed to provide the service, then for periods required by applicable law or the brokerage's record-keeping obligations. A brokerage may request deletion of its data, subject to those obligations.

8. Your choices

You can review and update your account information in settings, add or remove your mobile number at any time, and opt out of text messages by replying STOP. To request access to or deletion of information a brokerage holds about you, contact that brokerage; we will support it in responding. Depending on where you live, you may have additional rights under applicable state or regional privacy law, which you can exercise by contacting us.

9. Children

Joymore is a business product and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We will post changes on this page and update the date above. Material changes will be communicated to account administrators.

11. Contact